Shipping policy

Thank you for shopping with acepromu.shop. This Shipping Policy explains how we process, dispatch, and deliver dresses purchased through our website.

Please read this Policy carefully before placing an order. By placing an order with acepromu.shop, you agree to the delivery arrangements described below. Nothing in this Shipping Policy affects your statutory rights under applicable United Kingdom consumer law.

1. Shipping Destination

acepromu.shop provides standard delivery for eligible orders delivered to addresses within the United Kingdom.

Delivery availability may vary depending on the delivery address, carrier service coverage, local delivery restrictions, and other operational factors. If we are unable to deliver to your address after an order has been placed, we will contact you using the email address provided at checkout and arrange an appropriate solution, which may include cancellation and a full refund.

Please make sure that your delivery address, postcode, contact name, email address, and telephone number are complete and accurate before submitting your order.

2. Free Standard Shipping

We offer free standard shipping on all eligible orders delivered within the United Kingdom.

There is no minimum order value required to qualify for free standard shipping.

No delivery fee will be added at checkout for eligible standard-delivery orders. If a delivery charge is ever applicable due to a special delivery request, remote-area restriction, address issue, or other exceptional circumstance, we will inform you clearly before any charge is made or before the order is dispatched.

3. Estimated Delivery Time

The estimated delivery timeframe for standard orders is 15 to 20 calendar days from the date your order is confirmed.

This delivery estimate includes normal order processing, preparation, dispatch, carrier transit, and final delivery. Calendar days include weekends and public holidays.

We aim to deliver all orders within the stated 15 to 20 calendar-day timeframe. However, delivery dates are estimates rather than guaranteed dates because delivery can be affected by factors outside our reasonable control, including carrier delays, customs or security checks where applicable, severe weather, high seasonal demand, transport disruption, public holidays, inaccurate address information, or other unexpected events.

Unless a different delivery date has been specifically agreed with you, we will deliver your order without undue delay and no later than 30 days after the contract is formed.

4. Order Processing and Dispatch

After you place an order, we will begin processing it as soon as reasonably possible.

Order processing may include payment authorisation, stock confirmation, product preparation, quality checks, packaging, address verification, and dispatch arrangements. Processing time is included within the estimated 15 to 20 calendar-day delivery timeframe.

Once your order has been dispatched, you may receive a dispatch confirmation email. Please check your email inbox, including spam or junk folders, for order and delivery updates.

Orders may be dispatched in one parcel or in separate parcels depending on product availability, warehouse location, packaging requirements, and delivery arrangements. If your order is shipped in more than one parcel, you will not be charged additional shipping fees.

5. Tracking Information

Where tracking is available, we will provide tracking information by email after your order has been dispatched.

Tracking updates are supplied by the relevant delivery carrier and may take time to appear after dispatch. Delivery scans, tracking events, estimated dates, and status updates are controlled by the carrier and may not update immediately.

If you have not received tracking information or are unable to locate your order, please contact us at info@acepromu.shop with your order number and the email address used to place the order.

6. Delivery Address Responsibilities

You are responsible for providing a complete, accurate, and deliverable shipping address.

Please check all delivery details carefully before submitting your order, including:

• Recipient name

• House number and street name

• Flat, apartment, unit, or building number where applicable

• Town or city

• County or region where applicable

• Postcode

• Telephone number

• Email address

If you notice an error in your delivery address after placing an order, please contact us immediately at info@acepromu.shop.

We will make reasonable efforts to update the address before dispatch. However, once an order has been dispatched, we may not be able to amend the delivery address, redirect the parcel, or cancel the shipment.

acepromu.shop is not responsible for delivery delays or failed deliveries caused by incomplete, inaccurate, or incorrect address information provided by the customer. This does not affect your statutory rights where we are responsible for the delivery issue.

7. Delivery Attempts and Missed Deliveries

If no one is available to accept delivery, the carrier may:

• Leave the parcel in a safe place where this is permitted.

• Leave the parcel with a neighbour or building reception where this is permitted.

• Leave a delivery card or send a delivery notification.

• Attempt delivery again.

• Hold the parcel at a local collection point.

• Return the parcel to the carrier depot or to us.

It is your responsibility to follow any delivery instructions, collection notices, or carrier communications provided to you.

If a parcel is returned to us because it was uncollected, refused, or could not be delivered due to an incorrect address, we will contact you where reasonably possible to discuss redelivery or another appropriate resolution.

8. Delayed Deliveries

Although we aim to deliver orders within 15 to 20 calendar days, delays may occasionally occur.

Possible causes of delay include:

• High order volumes during sales periods, holidays, or seasonal events

• Carrier delays or service interruptions

• Severe weather or natural events

• Transport disruption

• Security checks

• Delivery-address errors

• Local delivery restrictions

• Unforeseen operational issues outside our reasonable control

If your order is significantly delayed, please contact us at info@acepromu.shop. We will review the order status, investigate with the relevant delivery provider where appropriate, and provide a suitable update.

If we fail to deliver within the agreed timeframe or within the period required by law, you may have the right to cancel your order and receive a refund in accordance with your statutory rights.

9. Lost, Missing, or Undelivered Parcels

acepromu.shop remains responsible for your order until it comes into your physical possession, or the physical possession of a person you nominate to receive it.

If you believe that your parcel has been lost, delivered to the wrong location, marked as delivered but not received, or has not arrived within the expected timeframe, please contact us at info@acepromu.shop as soon as possible.

Please include:

• Your full name

• Your order number

• The email address used to place the order

• Your delivery address

• A description of the delivery issue

• Any relevant tracking information or carrier notifications

We will investigate the matter and work with the relevant carrier where necessary. Depending on the circumstances, we may arrange a replacement, redelivery, refund, or another appropriate solution in accordance with your legal rights.

10. Damaged Parcels or Damaged Dresses

Please inspect your parcel and dress after delivery.

If your parcel appears damaged, your dress is damaged, an item is missing, or you have received an incorrect product, please contact us at info@acepromu.shop as soon as reasonably possible.

To help us resolve the issue quickly, please provide your order number and clear photographs of the parcel, packaging, product, labels, and any visible damage where available.

Providing photographs is helpful but does not affect your statutory rights. If a dress is faulty, damaged, incorrect, not as described, or not fit for purpose, please refer to our Return & Refund Policy or contact us directly for assistance.

11. Delivery Confirmation and Transfer of Risk

A delivery may be confirmed by carrier tracking, delivery confirmation, signature confirmation, photo evidence, or another reliable delivery record.

However, acepromu.shop remains responsible for the goods until they come into your physical possession, or the physical possession of a person you nominate to receive them.

Once the dress has been delivered to you or your nominated recipient, responsibility for the product passes to you.

12. Cancellation Before Dispatch

If you wish to cancel an order before it has been dispatched, please email info@acepromu.shop as soon as possible.

We will make reasonable efforts to cancel the order before dispatch. If the order has already been dispatched, you may still have the right to cancel and return the dress under our Return & Refund Policy and applicable consumer law.

13. Returns and Refunds

This Shipping Policy should be read together with our Return & Refund Policy.

If you are returning an item because you have changed your mind, you may normally be responsible for the direct cost of return postage, as explained in our Return & Refund Policy.

If a dress is faulty, damaged, incorrect, or not as described, acepromu.shop will provide an appropriate remedy in accordance with your legal rights. This may include a replacement, repair, partial refund, full refund, or reimbursement of reasonable return postage costs where applicable.

14. Changes to This Shipping Policy

acepromu.shop may update this Shipping Policy from time to time to reflect changes in delivery services, operational practices, legal requirements, or customer-service procedures.

The Shipping Policy published on acepromu.shop at the time you place your order will apply to that order, unless a change is required by law or is more favourable to you.

15. Contact Us

If you have any questions about shipping, delivery, tracking, delays, missing parcels, damaged items, or your order, please contact:

acepromu.shop
info@acepromu.shop