Terms of service

Welcome to acepromu.shop. These Terms of Service govern your access to and use of our website, including browsing, creating an account, placing an order, purchasing products, contacting customer support, and using any services made available through acepromu.shop.

By using acepromu.shop or placing an order, you confirm that you have read, understood, and agree to be bound by these Terms of Service. If you do not agree with these Terms of Service, please do not use our website or place an order.

Nothing in these Terms of Service limits or excludes any rights you may have under applicable consumer law.

1. About acepromu.shop

acepromu.shop is an online store offering dresses and related fashion products.

For questions about these Terms of Service, an order, a product, delivery, cancellation, return, or refund, please contact us at:

acepromu.shop
info@acepromu.shop

2. Eligibility to Use Our Website

You may use acepromu.shop only for lawful purposes and in accordance with these Terms of Service.

By placing an order, you confirm that:

• You are at least 18 years old, or you have the permission and supervision of a parent or legal guardian.

• The information you provide to us is accurate, current, and complete.

• You are placing the order as a consumer for personal use, unless we have agreed otherwise in writing.

• You will not use our website, products, or services for any unlawful, fraudulent, abusive, or unauthorised purpose.

We may refuse or cancel an order where we reasonably believe that it has been placed in breach of these Terms of Service, involves suspected fraud, contains inaccurate information, or is intended for unauthorised resale.

3. Products and Product Information

acepromu.shop sells dresses and may offer products in different styles, colours, sizes, fabrics, and designs.

We aim to display product descriptions, photographs, dimensions, size information, colours, prices, and availability as accurately as possible. However, we cannot guarantee that every product description, image, colour, size guide, or other website content is completely accurate, current, or free from error.

The colour of a dress may appear differently depending on your device, browser, screen settings, lighting, and display technology. Product photographs are intended to provide a representative image of the product, but minor variations in colour, texture, print placement, stitching, trim, measurements, and appearance may occur.

Size guides are provided as general guidance only. We recommend reviewing the available product measurements and size information carefully before placing an order. Fit can vary between different dress styles, fabrics, cuts, and designs.

We reserve the right to update, modify, replace, remove, or discontinue products, product descriptions, prices, promotions, and website content at any time. Changes will not affect an order that we have already accepted, except where a clear pricing or product-description error has occurred.

4. Availability of Products

All products are subject to availability.

Adding an item to your shopping basket does not reserve that item or guarantee that it will remain available when you complete checkout. In some circumstances, a product may become unavailable after an order has been placed due to stock discrepancies, supplier issues, technical errors, or other events outside our reasonable control.

If a product in your order becomes unavailable after you have placed the order, we will contact you where reasonably possible. We may offer an alternative product, a partial fulfilment of your order, or a full refund for the unavailable item. You are not required to accept an alternative product.

5. Prices, Taxes, and Charges

Prices for products are shown on acepromu.shop at the time of purchase. Any applicable delivery charges, taxes, discounts, promotional reductions, and payment-related information will be shown before you submit your order.

We take reasonable care to ensure that prices are accurate. If we discover an obvious pricing error before accepting your order, we may contact you to give you the option to proceed at the correct price or cancel the order for a full refund.

We are not required to accept an order at an incorrect price where the error was obvious and could reasonably have been recognised as a pricing mistake.

Prices, offers, discounts, and promotions may change at any time. Any change will not affect an order that we have already accepted, except where a genuine error has occurred.

6. Placing an Order and Contract Formation

When you place an order through acepromu.shop, you are making an offer to purchase the selected products in accordance with these Terms of Service.

After you submit an order, we may send an automated order acknowledgement email. This acknowledgement confirms that we have received your order request, but it does not mean that we have accepted your order.

A contract between you and acepromu.shop is formed only when we send you a dispatch confirmation email confirming that your order, or the relevant part of your order, has been accepted and dispatched.

We may decline or cancel an order before dispatch where we reasonably need to do so, including where:

• A product is unavailable.

• A payment authorisation cannot be obtained.

• There is a clear pricing, product, or website error.

• The delivery address is incomplete, inaccurate, or cannot be serviced.

• We reasonably suspect fraud, unauthorised activity, or misuse of our website.

• The order appears to have been placed for unauthorised commercial resale.

If we cancel an order after payment has been taken, we will refund the amount paid for the cancelled item or order using the original payment method unless otherwise agreed.

7. Payment

Payment must be made using one of the payment methods displayed at checkout.

By submitting payment information, you confirm that you are authorised to use the selected payment method and that the payment information provided is accurate.

Payment may be authorised or collected when you place an order. If we are unable to accept or fulfil your order, we will arrange an appropriate refund.

Payment processing may be handled by secure third-party payment providers. acepromu.shop does not normally store full payment-card information.

8. Delivery

Available delivery options, delivery charges, and estimated delivery times will be shown during checkout or otherwise communicated before you complete your order.

Any delivery date or delivery period provided by acepromu.shop is an estimate unless we have expressly agreed a specific delivery date with you. We will take reasonable steps to deliver products within the stated timeframe.

Unless otherwise agreed, goods will be delivered without undue delay and no later than 30 days after the contract is formed.

You are responsible for providing a complete and accurate delivery address, contact information, and any delivery instructions required for your order. If you provide inaccurate delivery information, this may delay delivery or prevent successful delivery.

Products remain our responsibility until they come into the physical possession of you or a person you nominate to receive them. If your order is delayed, lost, damaged in transit, or not delivered, please contact us at info@acepromu.shop so that we can investigate and assist.

9. Your Right to Cancel

If you are a consumer in the United Kingdom, you normally have the right to cancel an online purchase without giving a reason.

You may cancel an eligible order within 14 calendar days after the day on which you, or a person nominated by you, receive the goods. If an order is delivered in separate parcels, the cancellation period begins after receipt of the final item.

To cancel an order, please send a clear email to info@acepromu.shop stating that you wish to cancel and including your order number.

After notifying us that you wish to cancel, you must return the relevant dress within 14 calendar days. You are entitled to inspect and try on a dress in the same way you would in a physical shop.

For full details of eligibility, return condition, return postage, refund timing, and exclusions for personalised products, please read our Return & Refund Policy.

10. Returns, Refunds, and Faulty Products

Our Return & Refund Policy forms part of these Terms of Service.

If a dress is faulty, damaged, not as described, or not fit for its intended purpose, you may have legal rights to a repair, replacement, price reduction, or refund.

If you notify us of a fault within 30 days of receiving the goods, you may have a short-term right to reject the item and receive a full refund. Your statutory rights may continue after this period, depending on the circumstances.

Sale items, discounted items, and promotional items are covered by the same statutory consumer rights as full-price items.

Nothing in these Terms of Service affects your legal rights in relation to products that are faulty, not as described, or not fit for purpose.

11. Cancellations by acepromu.shop

We may cancel an order before dispatch where there is a legitimate reason to do so, including stock unavailability, a payment issue, a clear pricing error, an incorrect product listing, delivery restrictions, suspected fraud, or a breach of these Terms of Service.

Where we cancel an order after payment has been taken, we will refund the relevant amount paid as soon as reasonably possible using the original payment method unless otherwise agreed.

We will not cancel an accepted order simply because we no longer wish to supply the product, except where permitted by applicable law or where circumstances outside our reasonable control make fulfilment impossible or impracticable.

12. Promotions and Discount Codes

From time to time, acepromu.shop may offer promotional codes, discounts, special offers, or limited-time sales.

Unless stated otherwise:

• Promotional codes must be entered at checkout before payment is completed.

• Only one promotional code may be used per order unless we state otherwise.

• Promotional codes cannot be exchanged for cash.

• Promotional codes may not be transferred, sold, copied, or used for unauthorised commercial purposes.

• Promotions may be withdrawn, changed, or ended at any time, but this will not affect orders already accepted using a valid promotion.

• If an order using a discount is refunded, the refund will reflect the amount actually paid for the relevant item.

13. Customer Accounts

Where account-registration features are available, you are responsible for keeping your account details, password, and login credentials confidential.

You must notify us promptly at info@acepromu.shop if you believe that your account has been accessed without your permission or that your login details have been compromised.

We may suspend or close an account where we reasonably believe that there has been fraud, misuse, unauthorised access, a breach of these Terms of Service, or a risk to the security of our website or customers.

Closing an account does not affect orders already accepted, statutory rights, refund rights, payment obligations, or any rights that must continue after account closure.

14. Acceptable Use of Our Website

You must not use acepromu.shop in a way that:

• Breaks any applicable law or regulation.

• Is fraudulent, deceptive, abusive, harmful, or unlawful.

• Attempts to gain unauthorised access to our website, accounts, systems, servers, data, or networks.

• Introduces viruses, malware, harmful code, or other disruptive technology.

• Interferes with the operation, security, availability, or functionality of our website.

• Copies, scrapes, reproduces, republishes, sells, or commercially exploits website content without our written permission.

• Uses automated systems, bots, scripts, crawlers, or data-mining tools in a way that places an unreasonable burden on our website or breaches our rights.

• Misuses customer-service channels, submits false claims, or impersonates another person.

We may take reasonable action to protect our website, customers, and business if these rules are breached.

15. Intellectual Property

All content on acepromu.shop, including text, product descriptions, graphics, logos, photographs, videos, designs, layout, trademarks, branding, and website functionality, is owned by or licensed to acepromu.shop and is protected by applicable intellectual-property laws.

You may use the website for personal, non-commercial shopping purposes only.

You may not reproduce, distribute, modify, create derivative works from, publicly display, republish, or commercially use any content from acepromu.shop without our prior written permission.

Nothing in these Terms of Service grants you ownership of, or a licence to use, any intellectual-property rights belonging to acepromu.shop or its licensors, except for the limited right to use the website in accordance with these Terms of Service.

16. Customer Reviews and Submitted Content

If you submit a review, comment, photograph, feedback, or other content to acepromu.shop, you confirm that the content is accurate, lawful, non-defamatory, non-infringing, and does not violate the rights of any other person.

You retain ownership of the content you submit. However, by submitting it, you grant acepromu.shop a non-exclusive, worldwide, royalty-free licence to use, reproduce, display, publish, adapt, and share that content for the purposes of operating, improving, and promoting our website and products.

We may remove submitted content where we reasonably believe that it breaches these Terms of Service, infringes rights, is offensive, misleading, unlawful, or otherwise inappropriate.

17. Privacy

Your use of acepromu.shop is also governed by our Privacy Policy, which explains how we collect, use, store, protect, and share personal information.

By using our website or placing an order, you acknowledge that you have read our Privacy Policy.

18. Third-Party Services and Links

Our website may contain links to third-party websites, services, payment providers, delivery providers, social-media platforms, or other external resources.

We are not responsible for the content, security, availability, privacy practices, products, services, or policies of third parties. Your use of third-party services is subject to their own terms and privacy policies.

19. Liability

Nothing in these Terms of Service excludes or limits liability where it would be unlawful to do so.

In particular, nothing in these Terms of Service excludes or limits liability for:

• Death or personal injury caused by negligence.

• Fraud or fraudulent misrepresentation.

• Breach of your statutory rights in relation to goods.

• Supplying goods that are faulty, not as described, or not fit for purpose.

• Any other liability that cannot lawfully be excluded or limited.

Subject to the above, acepromu.shop is not responsible for losses that were not reasonably foreseeable, losses caused by your failure to follow product-care information or instructions, or losses caused by circumstances outside our reasonable control.

Nothing in this section affects your legal right to seek a remedy where a dress does not meet the standards required by law.

20. Events Outside Our Reasonable Control

We will not be responsible for delay or failure to perform an obligation where the delay or failure is caused by an event outside our reasonable control. This may include severe weather, natural disasters, transport disruption, strikes, war, civil unrest, government action, public-health emergencies, supply-chain disruption, telecommunications failures, or other events that we could not reasonably avoid.

If such an event materially affects your order, we will take reasonable steps to inform you and minimise the impact. Your statutory consumer rights will not be affected.

21. Changes to These Terms of Service

We may update these Terms of Service from time to time to reflect changes in our business, products, website features, legal obligations, or customer-service practices.

The version published on acepromu.shop at the time you place an order will apply to that order, unless a change is required by law or is clearly more favourable to you.

We encourage you to review these Terms of Service periodically when using our website.

22. Severability

If any part of these Terms of Service is found to be unlawful, invalid, unenforceable, or unfair, that part will be treated as removed to the extent necessary. The remaining provisions will continue in full force and effect.

23. Governing Law

These Terms of Service are governed by the laws of England and Wales, except where mandatory consumer-protection law in your country or part of the United Kingdom gives you greater protection.

Nothing in these Terms of Service prevents you from relying on mandatory rights available under the law that applies to you as a consumer.

24. Contact Us

For questions about these Terms of Service, please contact:

acepromu.shop
info@acepromu.shop